Our Services

Business Organization & Support

Running a small business often means juggling a million tasks at once. We help you get organized, streamline workflows, and set up systems that free up your time. From simple file management to creating smooth new systems, we’ve got you covered. If AI can make it even easier, we’ll make sure to include it to the level you’re comfortable with.

Personalized & Accessible

Our goal is to work directly with you to identify pain points and find the right solutions. Whether it’s creating custom workflows, helping you stay on top of paperwork, or ensuring your operations run smoothly, we’ve got your back.

Some case studies and testimonials of our Empowering solutions

  • The Challenge:

    A well-established central Vancouver Island landscaping company, faced several challenges that were hindering its growth and profitability:

    • Inefficient Operations: The company's processes for project management, scheduling, and resource allocation were largely manual, leading to inefficiencies, delays, and increased costs.

    • Lack of Clear Financial Visibility: The company lacked a robust system for tracking income, expenses, and profitability, making it difficult to make informed business decisions.

    • Limited Marketing and Sales: The company's marketing efforts were inconsistent, and it struggled to attract new clients and generate consistent leads.

    • Difficulty Scaling: The owner was heavily involved in day-to-day operations, making it challenging to scale the business and take on larger projects.

    Our Solution:

    Our consulting firm worked closely with the owner to address these challenges and implement strategies for sustainable growth. Our approach included:

    • Operational Optimization:

      • We analyzed their existing workflows and identified areas for improvement.

      • We assisted in implementing a new project management software to streamline scheduling, track project progress, and manage resources more effectively.

      • We developed standardised operating procedures (SOPs) for key processes, such as estimating, invoicing, and customer communication.

    • Financial Management:

      • We helped the company implement a new accounting system to improve financial tracking and reporting.

      • We developed key performance indicators (KPIs) to monitor the company's financial health, such as profit margins, cash flow, and accounts receivable.

      • We provided training on financial management best practices to the owner and key staff.

    • Marketing and Sales Strategy:

      • We conducted a market analysis to identify target customer segments and the competitive landscape.

      • We developed a comprehensive marketing plan that included strategies for online marketing, social media, and local networking.

      • We implemented a customer relationship management (CRM) system to improve lead management and customer communication.

    • Business Growth and Scalability:

      • We worked with the owner to develop a strategic plan for scaling the business.

      • We helped to delegate responsibilities and build a strong management team.

      • We identified expansion opportunities, such as offering new services or targeting new markets.

    The Results:

    The implementation of our recommendations resulted in significant improvements for the company:

    • Increased Efficiency: The new project management system and standardized operating procedures led to a 30% increase in project completion rate and a 20% reduction in operating costs.

    • Improved Financial Performance: The company gained clear financial visibility, resulting in a 15% increase in profit margins within the first year.

    • Stronger Sales and Marketing: The new marketing and sales strategies led to a 40% increase in new leads and a 25% increase in sales revenue.

    • Scalable Growth: The owner was able to step away from day-to-day operations, focus on strategic growth, and successfully expand the business to take on larger commercial projects.

    Client Testimonial:

    "Before working with Hecat Tech, my business was stuck. I was working crazy hours, constantly putting out fires, and felt like I couldn't take on any more work without sacrificing quality. Emma came in and helped us get organized. The new project management system has been a game-changer – we're completing projects faster and with fewer headaches. I can finally see where we're making money, and our marketing efforts are bringing in new customers. The best part is that I've been able to step back from the day-to-day stuff and focus on growing the company. Hecat Tech didn't just give us advice; they worked alongside us to implement the changes. The results speak for themselves – our profits are up, our team is more efficient, and I have my life back!" - Owner

  • We build and optimize machine learning models to streamline your operations and simplify complex decisions.

    We help you use your data to make smarter choices, faster.

    Example: Local Cafe - "The Daily Grind"

    • Challenge: Predicting peak hours and optimizing staffing to reduce waste and improve customer service.

    • Solution: Machine learning model analyzes historical sales data, weather patterns, and local events to predict customer traffic.

    In Action: The Daily Grind uses the predictions to schedule staff efficiently, stock ingredients appropriately, and offer targeted promotions during slow periods, reducing waste and increasing customer satisfaction.

    Example: Local Retail Store - "Courtenay Yum"

    • Challenge: Managing inventory and predicting which products will be most popular.

    • Solution: Machine Learning model that analyses sales data, and local trends.

    In Action: Courtenay Yum uses the model to order the correct amount of inventory, to highlight the products that the model predicts will be popular, analyze competitors pricing, optimize for the best margins, and to creates high impact marketing collateral to drive further sales.

  • The Challenge:

    A long-standing logging company on Vancouver Island was experiencing significant challenges that were hindering its efficiency and profitability:

    • Overstretched Administration: The company's small administrative team was overwhelmed, struggling to manage a high volume of paperwork, leading to delays.

    • Inefficient Invoice Processing: The accounts payable (AP) process was largely manual, requiring significant time and resources to process millions of dollars in invoices. This resulted in a lack of visibility into expenses and difficulties in accurately tracking costs for various operations.

    • Complex Logistics: The company faced complexities in communicating with the team and sharing information.

    Our Solution:

    Our consulting firm partnered with the logging company to address these challenges and implement solutions for improved efficiency and cost control. Our approach included:

    • Operational Optimization:

      • We streamlined document management by transitioning from paper files to a centralized SharePoint system, improving accessibility and reducing storage needs.

      • We implemented an automated accounts payable (AP) system to streamline invoice processing, automate approvals, and improve expense tracking.

    • Financial Management:

      • We integrated the new AP system with their existing accounting software to provide real-time visibility into expenses and improve cost allocation.

      • We developed customized reports to track key financial metrics, providing insights into spending patterns and areas for cost savings.

    The Results:

    The implementation of our recommendations yielded substantial improvements for the logging company:

    • Increased Administrative Efficiency: The SharePoint system reduced paper-handling by 70%, freeing up the administrative team to focus on higher-value tasks and improving overall productivity.

    • Streamlined Invoice Processing: The automated AP system reduced invoice processing time by 50% and decreased processing costs by 25%, while significantly improving the accuracy of expense tracking.

    Client Testimonial:

    "Our admin team was struggling to get it all done. Emma came in and transformed how we operate. Utilizing SharePoint has been a lifesaver for our owner and office staff, and the new AP system has given us increased clarity over our expenses in real time. The difference has been night and day – we're more efficient, we feel supported, and we have a much clearer picture of our financial health."

  • We use generative AI to augment your team's potential. It's about creating new patterns, not just recognizing them.

    We help you analyze data, use customer feedback, and predict future trends.

    Example: Local Marketing Agency - "Comox Valley Creative"

    • Challenge: Creating engaging social media content and ad copy for diverse local clients.

    • Solution: Generative AI tools to generate creative content ideas, draft ad copy, and even create basic visual designs.

    In Action: Comox Valley Creative uses generative AI to quickly produce multiple variations of ad copy, tailor social media posts to specific audiences, and generate blog post outlines, saving time and increasing client engagement.

    Example: Local Real Estate Agent

    • Challenge: Writing property descriptions that are engaging. Envisioning spaces so clients can picture the home with furniture when showing empty.

    • Solution: Generative AI is used to take the details of a property, and write a compelling description. Generate images with the spaces filled with furnishings so clients can see themselves in the empty spaces.

    In Action: The real estate agent is able to quickly create many different property descriptions, and optimize their image library and use only the ones that work best.

  • We combine AI, machine learning, and automation to build intelligent products that help your business grow.

    We improve your data, create targeted experiences, and build scalable solutions.

    Example: Local Tourism/Adventure Company - "Comox Valley Explorers"

    Challenge: Creating dynamic, personalized adventure experiences based on real-time environmental conditions and customer preferences.

    Solution: An AI-powered "adventure planner" system that:

    • Integrates real-time weather, tide, and trail condition data.

    • Analyzes customer fitness levels, interests, and past adventure experiences.

    • Generates personalized adventure itineraries and safety recommendations.

    • An app that uses augmented reality to provide information on local flora, and fauna.

    In Action: Comox Valley Explorers uses the system to create highly personalized adventure tours, optimize safety protocols, and enhance customer satisfaction. Customers receive real-time adventure recommendations and immersive AR-Enhanced experiences, making their explorations more engaging and memorable.

    Example: Local Arts & Crafts Collective - "The Creative Hub"

    Challenge: Curating personalized art experiences and connecting local artists with potential buyers.

    Solution: An AI-driven "art curator" platform that:

    • Analyzes customer preferences and browsing history to recommend relevant artworks.

    • Uses computer vision to identify artistic styles and themes.

    • Generates personalized art exhibition recommendations and event notifications.

    • An augmented reality app that allows people to visualize art in their homes.

    In Action: The Creative Hub leverages the platform to create highly targeted art exhibitions, increase online sales, and foster a vibrant community of artists and art enthusiasts. Customers receive personalized art recommendations and immersive AR experiences, enhancing their engagement with local art.

    The possibilities are only limited by your imagination.

BOOK A Consultation -

BOOK A Consultation -

Customizable packages

PACKAGE 1 - The Essentials

The Who Is It For?

  • Sole Operators & Very Small Teams: Ideal for individuals or small teams just starting out or those who haven't yet implemented any formal digital organizational tools.

  • Overwhelmed Beginners: Business owners who are feeling the administrative burden of their work and need simple, effective solutions to get organized.

  • Budget-Conscious Individuals: Those who need basic tools without a significant upfront investment.

  • Tech-Hesitant Individuals: Those who might be new to digital tools and need patient, step-by-step guidance.

The Focus:

  • Basic Organization: Implementing fundamental systems for invoicing, scheduling, and expense tracking.

  • Professional Foundation: Establishing a basic professional image through digital tools and online presence.

  • Time Savings: Freeing up valuable time spent on manual administrative tasks.

  • Reduced Administrative Stress: Alleviating the feeling of being disorganized and overwhelmed.

    • Objective: To equip your business with the essential digital tools and foundational systems to get organized, reduce administrative burden, and present a more professional image.

      The immediate goal is to alleviate the feeling of being overwhelmed by paperwork and basic scheduling.

    Deliverables

    • Digital Invoicing & Estimates Setup: Assistance in setting up and training on user-friendly software for creating professional invoices and estimates. Includes customizable templates.

    • Basic Scheduling & Calendar Management: Guidance on using simple digital tools to manage appointments and job schedules efficiently.

    • Expense Tracking System: Introduction to a straightforward method (software or spreadsheet-based) for tracking income and expenses.

    • One 1-hour introductory consultation.

    • Email support for one month.

    • Hands-on Setup & Training: We will work directly with you (or your designated team member) to set up these tools, ensuring they are customized to your specific business needs.

    • Step-by-Step Guidance: We'll provide clear, jargon-free instructions and training sessions (likely virtual, with screen sharing unless you’re ) to ensure you feel comfortable using the new systems.

    • Practical Templates & Resources: You'll receive easy-to-use templates and guides that you can reference as needed.

    • Dedicated Email Support (for 30 days post-setup): We'll be available via email to answer any questions and provide support as you get acquainted with your new toolkit.

    • More Time for What Matters: Imagine spending less time chasing invoices and managing schedules manually, freeing you up to focus on your craft and serving your customers.

    • Improved Professionalism: Presenting polished, consistent documents and having a clear online presence through Google Business Profile builds trust with potential clients.

    • Reduced Stress & Overwhelm: Having basic organizational systems in place brings a sense of control and reduces the feeling of being constantly behind.

    • A Solid Foundation for Growth: This toolkit provides the essential building blocks upon which you can build more advanced systems and strategies in the future.

PACKAGE 2 - Engage & Expand

Who is this for?

  • Established Small Businesses: This tier is ideal for entrepreneurs who have been in business for a while and are now feeling the limitations of their current systems.

  • Growing Businesses: Those who are experiencing an increase in workload and recognize the need for better organization and a stronger online presence to handle the growth.

  • Tech-Curious but Overwhelmed: Business owners who understand the potential of digital tools but need guidance and support in choosing and implementing the right solutions.

  • Budget-Conscious Growth Seekers: Those who are ready to invest in improving their business but are looking for practical and cost-effective solutions.

The Focus:

  • Operational Efficiency: Streamlining workflows and implementing basic digital tools to save time and reduce errors.

  • Local Online Visibility: Enhancing their presence in local search results and online directories to attract more local customers.

  • Basic Customer Relationship Management: Implementing simple systems to manage customer interactions and improve communication.

  • Professional Branding: Creating a more consistent and professional image through their online presence and marketing materials.

The goal is to increase efficiency and attract more paying customers.

    • Simple Website/Online Profile Enhancement: Development or optimization of a basic, mobile-friendly website or key online profiles (e.g., Facebook Business page, industry-specific directories) showcasing services and contact information.

    • Job Management Workflow Consultation & Tool Implementation: A more in-depth analysis of their job process, with recommendations and setup assistance for simple project management or Customer Relationship Management (CRM) tools.

    • Branded Marketing Material Templates: Professionally designed, customizable templates for flyers, social media posts, or service brochures.

    • Review Management Strategy (Basic): Guidance on how to request and manage online reviews to build social proof.

    • Two 1-hour "Optimization Sessions" per month for ongoing support and implementation.

    • Hands-on Website Development: We'll work closely with you to create or refine your online presence, ensuring it accurately reflects your brand, values, and services.

    • Workflow Mapping & Digital Tool Integration: We'll map out your current processes and provide hands-on assistance in implementing digital tools to streamline your workflow.

    • Design & Customization: Our team will create visually appealing and on-brand templates that you can easily use for your marketing efforts.

    • Strategic Guidance: We'll provide actionable advice and support during our monthly sessions to help you implement these improvements effectively.ere

    • Smoother Daily Operations: Imagine a more organized workflow, reducing errors and saving valuable time on project management and communication.

    • Increased Local Visibility: A stronger online presence means more potential customers in your area can find and choose your services.

    • Improved Customer Relationships: Basic CRM tools help you stay organized with customer interactions and build stronger relationships.

    • Consistent Branding: Professional marketing materials enhance your credibility and brand recognition.

PACKAGE 3 - Sustainable Growth

The Who Is It For?

  • Established & Growing Small Businesses: Companies that have a solid foundation and are looking for strategic ways to scale and improve their operations.

  • Visionary Leaders: Business owners who are thinking long-term and are willing to invest in systems and strategies for sustainable growth.

  • Tech-Savvy or Tech-Willing Leaders: Those who understand the power of technology and are ready to implement more advanced solutions.

  • Businesses Ready to Invest in Marketing & Efficiency: Companies that recognize the value of a strong online presence and streamlined processes for long-term success.

The Focus:

  • Strategic Technology Adoption: Implementing advanced software solutions to optimize key business functions.

  • Sustainable Growth Strategies: Developing and implementing plans for long-term expansion and profitability.

  • Data-Driven Decision Making: Utilizing key metrics and financial reporting to inform strategic choices.

  • Building a Strong Market Presence: Enhancing online visibility and implementing basic marketing automation.

  • To empower established and growth-oriented blue-collar businesses to achieve sustainable long-term success through strategic technology adoption, enhanced online marketing, and data-driven decision-making. The focus is on scaling their impact and building a lasting business.

    Deliverables (Includes "Tier 2" enhancements plus):

    • Customized Software Recommendations & Integration: In-depth consultation to identify and assist with the implementation of advanced software solutions tailored to their specific needs (e.g., industry-specific CRM, inventory management, advanced scheduling with route or logistics optimization).

    • Enhanced Local SEO & Content Strategy (Basic): Development of a more comprehensive local SEO strategy, including keyword research and guidance on creating basic online content.

    • Financial Performance Tracking & Reporting System Setup (Advanced): Setting up systems to track key performance indicators (KPIs) and generate insightful financial reports to inform strategic decisions.

    • Basic Marketing Automation Implementation: Setting up simple automated email sequences for lead nurturing or customer follow-up.

    Four 1-hour "Strategic Growth Sessions" per month, focused on long-term planning and implementation.

    • Strategic Technology Partnership: We become your trusted advisor in navigating the technology landscape, recommending and implementing solutions that align with your growth goals.

    • Data-Driven Insights & Recommendations: We'll help you understand your key business metrics and use data to make informed decisions.

    • Ongoing Strategic Guidance & Support: Our monthly sessions will focus on long-term planning, performance analysis, and adapting strategies for continued success.

    • Priority Support: You'll receive prompt and dedicated support to ensure smooth implementation and address any challenges quickly.

    • Sustainable and Scalable Growth: Imagine your business operating with optimized efficiency, reaching more customers, and achieving consistent growth year after year.

    • Data-Informed Decision Making: You'll have the insights you need to make strategic choices that drive profitability and long-term success.

    • A Strong Market Presence: Your enhanced online presence and marketing efforts will establish you as a leader in your local market.

    • A Business Built to Last: You'll have the systems and strategies in place to create a thriving and enduring legacy for your business.

Get Organized & Grow Your Business

CONSULTATION & COACHING SESSIONs

FREE FOR NEW CLIENTS

Need immediate solutions for a specific challenge or decision? Our introductory sessions are designed to give you clear, actionable insights—fast.

We’ll work with you to tackle your business’s most urgent needs and provide strategic advice, practical solutions, and hands-on support. No matter what your immediate needs, we’re here to help you move forward with confidence.

Perfect for: Business owners or entrepreneurs who need quick, expert advice on specific challenges or decisions.

What you’ll get: Tailored recommendations and clear action steps to help you resolve issues and see results immediately.

How it works: Book a one-on-one session with us to discuss your needs, and we’ll dive straight into finding the solutions that will work best for you.

Ready to take action?
Contact us to book your consultation today!

Popular

Digital Alchemy Retainer

FROM $1500/Month

Ongoing Expertise for Consistent Growth. Stop feeling like you're tackling it all alone. Our retainer service provides you with a dedicated partner to proactively manage and grow your business.

You'll get:

  • Consistent, Proactive Support: We'll stay ahead of the curve, ensuring your website, socials, and digital tools are always working for you, not the other way around. Think of us as your ongoing digital maintenance crew and growth strategists.

  • Custom Strategy Sessions Tailored to Your Business: Forget generic advice. We'll have regular, focused sessions to map out clear steps that directly address your unique challenges and goals – whether it's getting more local leads, streamlining your admin, or something else entirely.

  • Clear Monthly Reports & Data Insights: No more guessing games. We'll break down the numbers in plain language, showing you exactly what's working, what's not, and where we can make the biggest impact.

  • Regular Progress Check-Ins: We'll schedule consistent meetings to keep you in the loop, discuss progress, and adjust our strategy as needed. You'll always know what we're doing and why.

  • Personalized Training, Just for Your Team: Need your crew to get up to speed on a new tool or online process? We'll create custom training sessions to empower your team and maximize efficiency.

  • Dedicated Virtual Tech Support – When You Need It: Got a tech glitch or a quick question? You'll have direct access to our virtual support to keep things running smoothly without frustrating delays.

Ready to have a dedicated team in your corner, consistently driving your business forward? Let's chat about how our retainer service can support your unique goals.

FOLLOW US FOR FREE ADVICE

$1000/SESSION

TRAINING Course + Workshop

Take your business to the next level with our private tailored training courses.

Empower yourself or your team with practical, hands-on training designed for small businesses. These private workshops are customized to fit your schedule, industry, your goals, and your current challenges—giving you and your team the confidence and the tools to take your business to the next level.

This session is fully personalized for your business—whether you’re just starting out or looking to tighten up your team or operations.

Public ticketed workshops coming soon—stay tuned!

Want to dive in now? Explore the topics for some of our popular subjects in the drop down menu below.

Contact us to book your personalized session.

Some existing courses include:

  • Basic Financial Literacy for Managers:

    • Understanding key financial statements (profit & loss, income statements, balance sheets) and basic financial processes

    • Budgeting basics

    • Cost management

    • Understanding key performance indicators (KPIs)

    Project Management Fundamentals:

    • Planning and executing projects

    • Managing resources and timelines

    • Risk management in projects

    • Basic project management tools

  • Performance Management:

    • Setting performance goals

    • Conducting performance reviews

    • Identifying and addressing performance issues

    • Developing employee potential

    Talent Acquisition & Onboarding Basics:

    • Understanding the hiring process

    • Effective interviewing techniques

    • Creating a positive onboarding experience

    Diversity, Equity, and Inclusion (DEI) in the Workplace:

    • Understanding unconscious bias

    • Promoting an inclusive work environment

    • Fair and equitable management practices

    Legal Compliance & HR Basics for Managers:

    • Understanding relevant employment laws (e.g., safety regulations, fair labor practices)

    • Basic HR procedures and policies

  • Safety Management & Compliance: To equip your key workers with the knowledge and skills to create and maintain a safe work environment, understand and comply with relevant safety regulations, and foster a strong safety culture within your team.

    Operations Management Basics: To provide a foundational understanding of operations management principles to improve efficiency, streamline workflows, enhance quality control, and ultimately increase profitability within your specific trade.

    Customer Service & Client Relations: Provides the skills and techniques to build strong, positive relationships with clients, handle customer interactions effectively, resolve issues professionally, and ultimately foster customer loyalty and positive referrals.

  • Master Honest & Effective Communication

    Effective communication and constructive feedback are the cornerstones of strong leadership. This practical training equips managers at all levels with straightforward techniques to ensure clarity, build trust, and drive team improvement.

    Learn to deliver feedback that is both direct and supportive, inspired by principles like "Radical Candor," fostering an environment where individuals can grow.

    We'll explore strategies for navigating challenging conversations effectively and providing clear expectations that lead to better performance.

    Gain actionable skills to communicate your vision, address issues directly yet respectfully, and cultivate a team that understands its goals and how to achieve them.

    This training focuses on practical application, helping you lead with confidence and build a more productive and collaborative work environment, regardless of industry.