Get Organized & Grow Your Business
CONSULTATION & COACHING SESSIONs
FREE FOR NEW CLIENTS
Need immediate solutions for a specific challenge or decision? Our introductory sessions are designed to give you clear, actionable insights—fast.
We’ll work with you to tackle your business’s most urgent needs and provide strategic advice, practical solutions, and hands-on support. No matter what your immediate needs, we’re here to help you move forward with confidence.
Perfect for: Business owners or entrepreneurs who need quick, expert advice on specific challenges or decisions.
What you’ll get: Tailored recommendations and clear action steps to help you resolve issues and see results immediately.
How it works: Book a one-on-one session with us to discuss your needs, and we’ll dive straight into finding the solutions that will work best for you.
Ready to take action?
Contact us to book your consultation today!
Popular
Digital Alchemy Retainer
FROM $1500/Month
Ongoing Expertise for Consistent Growth. Stop feeling like you're tackling it all alone. Our retainer service provides you with a dedicated partner to proactively manage and grow your business.
You'll get:
Consistent, Proactive Support: We'll stay ahead of the curve, ensuring your website, socials, and digital tools are always working for you, not the other way around. Think of us as your ongoing digital maintenance crew and growth strategists.
Custom Strategy Sessions Tailored to Your Business: Forget generic advice. We'll have regular, focused sessions to map out clear steps that directly address your unique challenges and goals – whether it's getting more local leads, streamlining your admin, or something else entirely.
Clear Monthly Reports & Data Insights: No more guessing games. We'll break down the numbers in plain language, showing you exactly what's working, what's not, and where we can make the biggest impact.
Regular Progress Check-Ins: We'll schedule consistent meetings to keep you in the loop, discuss progress, and adjust our strategy as needed. You'll always know what we're doing and why.
Personalized Training, Just for Your Team: Need your crew to get up to speed on a new tool or online process? We'll create custom training sessions to empower your team and maximize efficiency.
Dedicated Virtual Tech Support – When You Need It: Got a tech glitch or a quick question? You'll have direct access to our virtual support to keep things running smoothly without frustrating delays.
Ready to have a dedicated team in your corner, consistently driving your business forward? Let's chat about how our retainer service can support your unique goals.
FOLLOW US FOR FREE ADVICE
$1000/SESSION
TRAINING Course + Workshop
Take your business to the next level with our private tailored training courses.
Empower yourself or your team with practical, hands-on training designed for small businesses. These private workshops are customized to fit your schedule, industry, your goals, and your current challenges—giving you and your team the confidence and the tools to take your business to the next level.
This session is fully personalized for your business—whether you’re just starting out or looking to tighten up your team or operations.
Public ticketed workshops coming soon—stay tuned!
Want to dive in now? Explore the topics for some of our popular subjects in the drop down menu below.
Contact us to book your personalized session.
Some existing courses include:
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Basic Financial Literacy for Managers:
Understanding key financial statements (profit & loss, income statements, balance sheets) and basic financial processes
Budgeting basics
Cost management
Understanding key performance indicators (KPIs)
Project Management Fundamentals:
Planning and executing projects
Managing resources and timelines
Risk management in projects
Basic project management tools
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Performance Management:
Setting performance goals
Conducting performance reviews
Identifying and addressing performance issues
Developing employee potential
Talent Acquisition & Onboarding Basics:
Understanding the hiring process
Effective interviewing techniques
Creating a positive onboarding experience
Diversity, Equity, and Inclusion (DEI) in the Workplace:
Understanding unconscious bias
Promoting an inclusive work environment
Fair and equitable management practices
Legal Compliance & HR Basics for Managers:
Understanding relevant employment laws (e.g., safety regulations, fair labor practices)
Basic HR procedures and policies
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Safety Management & Compliance: To equip your key workers with the knowledge and skills to create and maintain a safe work environment, understand and comply with relevant safety regulations, and foster a strong safety culture within your team.
Operations Management Basics: To provide a foundational understanding of operations management principles to improve efficiency, streamline workflows, enhance quality control, and ultimately increase profitability within your specific trade.
Customer Service & Client Relations: Provides the skills and techniques to build strong, positive relationships with clients, handle customer interactions effectively, resolve issues professionally, and ultimately foster customer loyalty and positive referrals.
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Master Honest & Effective Communication
Effective communication and constructive feedback are the cornerstones of strong leadership. This practical training equips managers at all levels with straightforward techniques to ensure clarity, build trust, and drive team improvement.
Learn to deliver feedback that is both direct and supportive, inspired by principles like "Radical Candor," fostering an environment where individuals can grow.
We'll explore strategies for navigating challenging conversations effectively and providing clear expectations that lead to better performance.
Gain actionable skills to communicate your vision, address issues directly yet respectfully, and cultivate a team that understands its goals and how to achieve them.
This training focuses on practical application, helping you lead with confidence and build a more productive and collaborative work environment, regardless of industry.
BESPOKE PACKAGES
While every system we build is customized to your needs, these packages represent our most popular solutions for small businesses looking to transition from chaos to clarity.
1. Business Foundation: the Bones
This package is for the new business or the business that's finally ready to formalize its structure. We handle the complex, non-revenue-generating setup so you and your partners can focus entirely on getting stuff done and serving your customers.
We believe that a strong foundation is the bravest investment you can make—it reduces risk and builds confidence for future growth.
What We Build For You:
Policy & Documentation Core: We establish the essential internal documents needed for compliance and clear operations.
Employee Handbook: The basic framework for conduct, leave, communication, and key policies.
Contract Templates: Simple, reusable templates for contractors, clients, or vendors.
Clear Workflows: Documenting essential procedures (e.g., procurement, refunds, sales process) to ensure consistency from day one.
Health & Safety Compliance: We simplify complex regulations to ensure your workspace and practices are safe, compliant, and clearly documented.
Initial Plan: A foundational plan tailored to your industry's specific risks and requirements.
Emergency Protocols: Clear, simple steps for handling incidents.
Safe Work Procedures and Standard Operating Practices
System Infrastructure: We set up the digital foundation required to run your operations simply and securely.
Secure Cloud Filesystem: Organizing your file structure in OneDrive/SharePoint or similar platforms to ensure compliance and easy access.
Basic HR & Finance Setup: The essential initial settings for your chosen Bookkeeping and HR software (connecting banks, setting up payroll foundations, etc.).
The Hecat Tech Difference:
We don't just hand you documents. We provide hands-on training and consultation on every policy and system we set up, empowering you and your new partner to confidently manage the administrative side of the business from day one.
2. Financial Freedom
This package is designed to move you from financial anxiety to financial ownership. We build a clear, automated system that gives you real-time confidence and clarity over your money.
What it Solves: Chasing invoices, chaotic month-end closures, and not knowing your true financial standing.
Key Deliverables:
Data Cleanup & Automation: Cleaning up messy historical data and automating expense tracking, bank reconciliation, and invoicing.
Custom Financial SOPs: We create a simple, step-by-step manual specifically for your business processes.
Financial Ownership Coaching: One-on-one training sessions with your and/or your team to ensure they actively own and understand the new financial system and maintain it to the highest level.
3. People & Capacity Builder
This solution turns HR complexity into a seamless employee experience. It helps you attract local talent, onboard them efficiently, and build a system that supports your team's peace of mind.
Pillar: Empowerment (Brown/Perel)
What it Solves: Stressful hiring, complicated employee file management, and inconsistent onboarding that leads to high turnover.
Key Deliverables:
Simple ATS Setup: Installation and configuration of an Applicant Tracking System to streamline posting, interviewing, and managing local candidates.
Digital Onboarding Workflow: Automated system setup for new hire paperwork and file creation using secure cloud tools.
Collaborative Workspace Design: Optimization of your Microsoft 365/OneDrive or similar platform to ensure all team files and communication are clear and accessible.
Manager Training: Coaching your leadership team on how to manage and scale using the new HR tech.
3. Vision to Legacy Package (Full Transformation)
The complete solution for businesses ready to move from chaos to sustainable, scalable growth. We audit your entire operation and design a cohesive system from sales lead to final financial report.
What it Solves: Misalignment between departments, siloed data, and operational bottlenecks that stand in the way of your true mission.
Key Deliverables (Combines Elements of 1 & 2, Plus):
Comprehensive Clarity Audit: Defining your core purpose and identifying all operational bottlenecks.
Full Tech Stack Integration: Connecting your Bookkeeping, HR, Scheduling, and Sales tools into one streamlined system.
Custom Digital SOP Manual: A complete, accessible training guide for every major function in your business.
90-Day Capacity Coaching: Extended support to ensure your team has the full knowledge and tools to sustain the new systems.
BOOK A Consultation -
BOOK A Consultation -
Some case studies and testimonials of our Empowering solutions
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The Challenge:
A well-established central Vancouver Island landscaping company, faced several challenges that were hindering its growth and profitability:
Inefficient Operations: The company's processes for project management, scheduling, and resource allocation were largely manual, leading to inefficiencies, delays, and increased costs.
Lack of Clear Financial Visibility: The company lacked a robust system for tracking income, expenses, and profitability, making it difficult to make informed business decisions.
Limited Marketing and Sales: The company's marketing efforts were inconsistent, and it struggled to attract new clients and generate consistent leads.
Difficulty Scaling: The owner was heavily involved in day-to-day operations, making it challenging to scale the business and take on larger projects.
Our Solution:
Our consulting firm worked closely with the owner to address these challenges and implement strategies for sustainable growth. Our approach included:
Operational Optimization:
We analyzed their existing workflows and identified areas for improvement.
We assisted in implementing a new project management software to streamline scheduling, track project progress, and manage resources more effectively.
We developed standardised operating procedures (SOPs) for key processes, such as estimating, invoicing, and customer communication.
Financial Management:
We helped the company implement a new accounting system to improve financial tracking and reporting.
We developed key performance indicators (KPIs) to monitor the company's financial health, such as profit margins, cash flow, and accounts receivable.
We provided training on financial management best practices to the owner and key staff.
Marketing and Sales Strategy:
We conducted a market analysis to identify target customer segments and the competitive landscape.
We developed a comprehensive marketing plan that included strategies for online marketing, social media, and local networking.
We implemented a customer relationship management (CRM) system to improve lead management and customer communication.
Business Growth and Scalability:
We worked with the owner to develop a strategic plan for scaling the business.
We helped to delegate responsibilities and build a strong management team.
We identified expansion opportunities, such as offering new services or targeting new markets.
The Results:
The implementation of our recommendations resulted in significant improvements for the company:
Increased Efficiency: The new project management system and standardized operating procedures led to a 30% increase in project completion rate and a 20% reduction in operating costs.
Improved Financial Performance: The company gained clear financial visibility, resulting in a 15% increase in profit margins within the first year.
Stronger Sales and Marketing: The new marketing and sales strategies led to a 40% increase in new leads and a 25% increase in sales revenue.
Scalable Growth: The owner was able to step away from day-to-day operations, focus on strategic growth, and successfully expand the business to take on larger commercial projects.
Client Testimonial:
"Before working with Hecat Tech, my business was stuck. I was working crazy hours, constantly putting out fires, and felt like I couldn't take on any more work without sacrificing quality. Emma came in and helped us get organized. The new project management system has been a game-changer – we're completing projects faster and with fewer headaches. I can finally see where we're making money, and our marketing efforts are bringing in new customers. The best part is that I've been able to step back from the day-to-day stuff and focus on growing the company. Hecat Tech didn't just give us advice; they worked alongside us to implement the changes. The results speak for themselves – our profits are up, our team is more efficient, and I have my life back!" - Owner
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We build and optimize machine learning models to streamline your operations and simplify complex decisions.
We help you use your data to make smarter choices, faster.
Example: Local Cafe - "The Daily Grind"
Challenge: Predicting peak hours and optimizing staffing to reduce waste and improve customer service.
Solution: Machine learning model analyzes historical sales data, weather patterns, and local events to predict customer traffic.
In Action: The Daily Grind uses the predictions to schedule staff efficiently, stock ingredients appropriately, and offer targeted promotions during slow periods, reducing waste and increasing customer satisfaction.
Example: Local Retail Store - "Courtenay Yum"
Challenge: Managing inventory and predicting which products will be most popular.
Solution: Machine Learning model that analyses sales data, and local trends.
In Action: Courtenay Yum uses the model to order the correct amount of inventory, to highlight the products that the model predicts will be popular, analyze competitors pricing, optimize for the best margins, and to creates high impact marketing collateral to drive further sales.
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The Challenge:
A long-standing logging company on Vancouver Island was experiencing significant challenges that were hindering its efficiency and profitability:
Overstretched Administration: The company's small administrative team was overwhelmed, struggling to manage a high volume of paperwork, leading to delays.
Inefficient Invoice Processing: The accounts payable (AP) process was largely manual, requiring significant time and resources to process millions of dollars in invoices. This resulted in a lack of visibility into expenses and difficulties in accurately tracking costs for various operations.
Complex Logistics: The company faced complexities in communicating with the team and sharing information.
Our Solution:
Our consulting firm partnered with the logging company to address these challenges and implement solutions for improved efficiency and cost control. Our approach included:
Operational Optimization:
We streamlined document management by transitioning from paper files to a centralized SharePoint system, improving accessibility and reducing storage needs.
We implemented an automated accounts payable (AP) system to streamline invoice processing, automate approvals, and improve expense tracking.
Financial Management:
We integrated the new AP system with their existing accounting software to provide real-time visibility into expenses and improve cost allocation.
We developed customized reports to track key financial metrics, providing insights into spending patterns and areas for cost savings.
The Results:
The implementation of our recommendations yielded substantial improvements for the logging company:
Increased Administrative Efficiency: The SharePoint system reduced paper-handling by 70%, freeing up the administrative team to focus on higher-value tasks and improving overall productivity.
Streamlined Invoice Processing: The automated AP system reduced invoice processing time by 50% and decreased processing costs by 25%, while significantly improving the accuracy of expense tracking.
Client Testimonial:
"Our admin team was struggling to get it all done. Emma came in and transformed how we operate. Utilizing SharePoint has been a lifesaver for our owner and office staff, and the new AP system has given us increased clarity over our expenses in real time. The difference has been night and day – we're more efficient, we feel supported, and we have a much clearer picture of our financial health."
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We use generative AI to augment your team's potential. It's about creating new patterns, not just recognizing them.
We help you analyze data, use customer feedback, and predict future trends.
Example: Local Marketing Agency - "Comox Valley Creative"
Challenge: Creating engaging social media content and ad copy for diverse local clients.
Solution: Generative AI tools to generate creative content ideas, draft ad copy, and even create basic visual designs.
In Action: Comox Valley Creative uses generative AI to quickly produce multiple variations of ad copy, tailor social media posts to specific audiences, and generate blog post outlines, saving time and increasing client engagement.
Example: Local Real Estate Agent
Challenge: Writing property descriptions that are engaging. Envisioning spaces so clients can picture the home with furniture when showing empty.
Solution: Generative AI is used to take the details of a property, and write a compelling description. Generate images with the spaces filled with furnishings so clients can see themselves in the empty spaces.
In Action: The real estate agent is able to quickly create many different property descriptions, and optimize their image library and use only the ones that work best.
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We combine AI, machine learning, and automation to build intelligent products that help your business grow.
We improve your data, create targeted experiences, and build scalable solutions.
Example: Local Tourism/Adventure Company - "Comox Valley Explorers"
Challenge: Creating dynamic, personalized adventure experiences based on real-time environmental conditions and customer preferences.
Solution: An AI-powered "adventure planner" system that:
Integrates real-time weather, tide, and trail condition data.
Analyzes customer fitness levels, interests, and past adventure experiences.
Generates personalized adventure itineraries and safety recommendations.
An app that uses augmented reality to provide information on local flora, and fauna.
In Action: Comox Valley Explorers uses the system to create highly personalized adventure tours, optimize safety protocols, and enhance customer satisfaction. Customers receive real-time adventure recommendations and immersive AR-Enhanced experiences, making their explorations more engaging and memorable.
Example: Local Arts & Crafts Collective - "The Creative Hub"
Challenge: Curating personalized art experiences and connecting local artists with potential buyers.
Solution: An AI-driven "art curator" platform that:
Analyzes customer preferences and browsing history to recommend relevant artworks.
Uses computer vision to identify artistic styles and themes.
Generates personalized art exhibition recommendations and event notifications.
An augmented reality app that allows people to visualize art in their homes.
In Action: The Creative Hub leverages the platform to create highly targeted art exhibitions, increase online sales, and foster a vibrant community of artists and art enthusiasts. Customers receive personalized art recommendations and immersive AR experiences, enhancing their engagement with local art.
The possibilities are only limited by your imagination.


